Privacy Policy
We Protect Your Personal Data!
Below you can discern when personal data is stored while using our Internet offers, as well as how we use the same.
Visiting The Website
Each time a user accesses our website, and each time a file is accessed, a protocol file is stored. Storing this data only serves internal, system-based and statistical purposes. Each request stores the following individual information:
- The page from which the request is sent (if the browser forwards the same)
- Name of the requested file, date and time of the request
- Transferred data volume
- Notification if the request was successful
- Description of the browser type used (if the browser forwards the same)
- IP address of the machine forwarding the request
Implementation of „Cookies"
Upon registration, and upon every subsequent log-on by a registered user, and when accessing the shop, session cookies are stored on your machine in order to provide an appealing visit to our website and to allow access to certain functions. This does not, however, include any form of personal data but merely a personal session ID which is applied during the visit. These session IDs reference internally stored data, for example information concerning the content of the shopping cart. In this manner it is possible to comfortably continue shopping when accessing our page at a later time.
The cookies generated have an expiry time of 90 days. Beyond that, it is possible to delete the stored cookies from within the browser at any given time.
Implementation of „Conversion Tracking"
In order to measure the success of our Google AdWords campaign, we use the Google's „Conversion Tracking" process. If you access our page via a Google advertisement and then place an order Google sets a cookie that protocols the process for statistical purposes. In such an instance no personal data is transmitted. The only entries recorded are the purchase time, the product value, as well as the respective AdWords ad.
Safe Data Transfer Via SSL
For purchase processes we use the commonly implemented SSL (Secure Socket Layer) connection mechanism in conjunction with the highest encryption level available from your browser. Generally this entails 256-Bit encryption. In case your browser does not support 256-Bit encryption we use 128-Bit v3 technology.
If one of our Internet pages is processed with encryption can be discerned by the closed key, respectively lock icon in the lower status bar of the browser.
Collection And Processing of Personal Information
Software Purchase
During a purchase we collect and process personal data (particularly first and last names, address, telephone number and email address). When you purchase software online we must further register and store your IP address for five years, as required by German law.
A part of this data is also retained in our updates center in order to provide you the possibility to download the most current version of the software at no extra cost. This also allows us to provide you with upgrade offers, as well as other services provided by Paessler AG. Your email address is necessary in order to verify your license information and to allow access to license keys and download links.
The consent to store your email address is processed at the successful completion of a purchase. We forward you not only license information (license key and download link) but also use these means to inform you about necessary maintenance extensions, among others.
We do not provide your data to any third parties.
Email Newsletter Registration
When registering for our newsletter, we store the email provided in order to forward you information about our products and any new implementations or special offers. The address provided is not used for any other purposes, nor is it forwarded to third parties.
The consent to use your email address for the forwarding of our newsletter can be revoked at any time by using the „Unsubscribe" link at the end of any newsletter.
Others
Statutory Basis
All customer data is stored and processed observing the corresponding regulations oft he German data security act (Bundesdatenschutzgesetz, BDSG) and the tele-service data security act (Teledienstschutzgesetz, TDDSG).
Service Providers
For the implementation of our website we use carefully selected service providers to process the contract data. Our service providers do not count as a third party as regards the data privacy statement.
Credit Assessment And Payment Delay
When ordering via invoice we reserve the right to a credit assessment to ensure our legal interests.
Should your payment be delayed we reserve the right to provide personal data to a debt collection company or, alternatively, a legal chancellery appointed by us. Your legally protected interests are accounted for according to any legal stipulations that may apply.
