Uggerly Installation installed Paessler PRTG to save money and avoid ransomware

About Uggerly Installation

Uggerly Installation is the effective connection between technical installations and customers and partners in Jutland, Funen and Zealand. It carries out all kinds of electrical and plumbing installations as well as main and engineering contracts with a focus on providing professional solutions on time.

Uggerly Installation is a dynamic North Jutland company with proud traditions and roots in the industry, dating back more than 100 years to the Aalborgian electrical installation company Ryø, founded in 1912.

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Uggerly's ransomware experience

After a series of ransomware attacks around the country, including one of Mads' friends who were hit by a labelling machine, Uggerly decided to increase security. To protect themselves from such attacks, they monitor even more devices than before.

As all ports on their switches are monitored, it is possible to monitor where there is usually a high bandwidth consumption and where there is not. In one concrete example, using Paessler PRTG Network Monitor, they were able to detect high bandwidth consumption on a port where this was otherwise not the norm. Mads discovered by chance that the user in question was not even sitting at his computer at this time. Mads therefore rushed to unplug it from the Internet. The problem occurred when that user happened to click on a ransomware link.

“When I accessed the machine, I could see that there was an attempt to make a ransomware attack on the system. However, with the help of PRTG, we were able to act and pull the plug on the Internet before anything happened," says Mads, adding:" This episode helped convince us of how good an investment PRTG is."

Mads goes on to tell how PRTG has benefited the IT department on several occasions. "The work has been made easier for the IT department and has given us more time for other tasks."

Many options for creating custom sensors

Mads also uses the opportunity to make custom sensors, among other things, to monitor their Wi-Fi. This allows Uggerly to keep track of how many users are connected, how many guests are connected, whether updates are available and which licenses are used for specific applications. This helps Mads and his staff see who is actually using their data – are they the users they expect or not? And is the system being used for what it is intended for?

One of their own sensors checks for Ubiquiti updates. This helps the IT department plan the most optimal time to make their updates. They are also able to monitor if their back-up is running properly.

"Not having to keep track of available updates even after working hours has been a big bonus for family life."

To monitor Uggerly's own websites, they use cloud sensors to integrate Google Analytics metrics into PRTG. This allows them to see how many people visit their website and why. This way, they can see how well-promoted they are with their competitors, improve their Google ranking, and evaluate whether or not the content they share is relevant.

Mads cites an example that took place six months ago. Uggerly had shared an article on their website that received an unusually high number of clicks. Their sensor was able to demonstrate that the information they had shared and did not think was relevant was actually quite interesting. Uggerly had shared an article about their new customer, the local super hospital, which attracted a lot of attention from the customers. This article gave customers the impression that if Uggerly is the right solution for a super hospital, then they are very likely to be the right solution for them as well.

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