VMware

Due to our technology competence, our leading market position, and our product's compatibility with VMware products we are member of the VMware Technology Alliance Program:

"The Technology Alliance Partner (TAP) program is designed for commercial software, hardware and storage vendors to leverage the VMware resources needed to deliver enhanced value to shared customers."

PRTG Network Monitor can be installed an run in virtual environments powered by VMware. We test and run our monitoring solutions on VMware ESX servers. For detailed information please write to our support team.

PRTG Network Monitor also allows the monitoring of virtualized applications run on virtual servers by VMware.

Paessler AG will support customers who run Paessler AG products on supported Operating Systems, irrespective of whether they are running in VMware environments or not. Paessler AG supports Operating Systems, not specific hardware configurations. Accordingly, VMware operates as a hardware abstraction layer.

VMware supports a set of certified Operating Systems and Hardware, and the customer and VMware will be responsible for any interactions or issues that arise at the Hardware or Operating System layer as a result of their use of VMware.

Paessler AG will not require clients to recreate and troubleshoot every issue in a non-VMware environment; however, Paessler AG does reserve the right to request our customers to diagnose certain issues in a native certified Operating System environment, operating without the virtual environment.  Paessler AG will only make this request when there is reason to believe that the virtual environment is a contributing factor to the issue.

Any time spent on investigation of problems that may, in the sole opinion of Paessler AG be related to VMware, will be handled in the following fashion:

1. Paessler AG will provide standard support to all Paessler AG products.
2. If a problem is encountered while one of Paessler AG's products is running in a VMware environment, the client may be required to recreate the problem on a non-VMware server unit, at which time Paessler AG will provide regular support.
3. The client can authorize Paessler AG to investigate the VMware related items at normal time and materials rates. If such investigation shows that the problem is VMware related, the client may contract Paessler AG to provide a software change to resolve the issue if such a resolution is possible.
4. Regardless of the problem type or source, if the problem is determined to be a non VMware related issue - time spent on investigation and resolution will be covered as part of regular maintenance, and support will be provided as usual.